The purpose of this article is to show step by step instructions on how to manually install the USB driver for the Fluke Thermal Imaging camera’s. You need to install either Fluke Connect Desktop software or Smartview software before installing the RNDIS USB driver manually.
If Fluke Connect or SmartView does not recognize the thermal imaging camera after it has been connected to the computer via USB cable, then the camera drivers need to be manually installed on the computer.
You must have system admin rights on the computer to complete the following steps.
To install thermal imaging camera drivers:
Connect the thermal imaging camera to the computer with the USB cable.
On the computer open Device Manager.
If the driver is installed correctly the device will appear in the Network Adapters section with RNDIS in the device name. (See example below).
If the driver does not install automatically, It may be labeled as Unknown Device or in the Ports (COM & LPT) section as USB Serial Port (COM). Below example is showing it under the Port (Com & LPT) directory.
To update the driver Once the device has been located in Device Manager, right click on the device name and select Update Driver
The Update Driver window opens select Browse my computer for drivers. (See below example)
If SmartView is installed on the computer navigate to either:
32 Bit PC: C:\Program Files\Fluke\SmartView 4.3\TIRNDIS\W7
64 Bit PC: C:\Program Files (x86)\Fluke\SmartView 4.3\TIRNDIS\W7
If Fluke Connect Desktop is installed on the computer navigate to either:
32 Bit PC: C:\Program Files\Fluke\Fluke Connect\TIRNDIS\W7
64 Bit PC: C:\Program Files (x86)\Fluke\Fluke Connect\TIRNDIS\W7
Select Next and the driver will install and you are done.
After the driver installs the device appears in Network Adapters section with RNDIS in the device name.
Fluke Connect and SmartView will recognize the camera when using the USB cable from the camera to the PC.