Keeping your world up and running. ®

Alert – Red Flags for Fraudulent Fluke Orders

While any of these on their own could be included in a perfectly legitimate order, and while this list is by no means complete, all are indicators that you should investigate further before accepting the business.  Bottom line, it is essential to know your customers.  

In General  

  1. Large orders for quantities of the following items from customers you do not know.
    • FLUKE-87-5
    • Fluke Clamp Meters, the 33X and 37X series
    • FLUKE-1550C
    • FLUKE-1587 FC

A good rule of thumb is to investigate large quantities of any item from a customer you do not know. 

  1. Orders from any customer shipping outside of your normal selling geography.– why didn’t the order go through a local location?  
  2. Customers who order via email and cannot be reached by phone.
  3. Monetary or date formats on the order that are not typical in the U.S.  EX $1.000.00 instead of $1,000.00 or an unusual phone number format such as {231}329-8728.
  4. Requests with unusual terminology or Grammer.

Possible Export/Fraud 

  1. ANY business with an ultimate destination outside the U.S.  Fluke’s U.S. distributor agreement specifically prohibits selling to customers in countries other than the U.S.
  2. Orders shipping to a freight forwarder.
  3. Monetary or date formats on the order that are not typical in the U.S.  EX $1.000.00 instead of $1,000.00 or an unusual phone number format such as {231}329-8728.
  4. Requests with unusual terminology or grammar. 

Shipments to private residences or apartments.  

  1. This is more common than you think particularly if that individual is requesting a significant quantity of a single item and especially if they are Hot orders. Google all ship to addresses to make sure they are legitimate. Spokeo.com is also a great resource to verify name of residents at ship to address. 

University and Large Corporations  

  1. Quote requests from officers – such as Director of Purchasing or VP of Sales; these will often include a name of person that works there. Look up the person on google and contact the number found on google to verify the request is legitimate.   
  2. Emails that mimic a corporation or a university (often they have a hyphen in the email.)
  3. Orders shipping to a University that are not part of the educator discount program especially if they want the order shipped overnight.
  4. Customers posing as an authorized distributor requesting net terms rather than credit card. Legitimate Distributor buyers should know what their net terms are. Often the email address differs from standard format (see number 12 above).

It is important to review orders as once the product leaves Fluke’s dock it is the responsibility of the distributor to pay the invoice 

You can return product under the following conditions: 

  • Using Fluke’s stock rotation opportunity but remember an offsetting order of equal or greater value is required.  
  • If offsetting order cannot be supplied a 25% restock fee is required. 

In both cases, the product must be in new, saleable condition. If the product was damaged in some fashion, it is not returnable.  

If you are concerned about a possible fraud order, please feel free to use the resources of the distribution department – distribution.orders@fluke.com

 

Typical path of a fraud order: 

  1. A first time customer contacts the distributor, usually via email, and asks for a quantity of Fluke products.
  2. The customer offers to pay via credit card, and requests that the order ship as quickly as possible, often via UPS Red.
  3. The distributor checks the credit card and finds it to be legitimate.
  4. The distributor orders the product from Fluke, sometimes as a drop ship to the customer and sometimes to the distributor location.  
  5. Once the product ships; the credit card is cancelled and is no longer valid.

 

Have more questions? Submit a request

Comments

Please sign in to leave a comment.